Charging your Motiv Ring
There are a few reasons why your Motiv Ring might not be charging. Let’s try to checking for one of these:
Ring isn’t connected to the charger—The Motiv Ring is held magnetically to the charger. It helps to slowly rotate and lightly press the ring on to the charger to see if its a loose contact.
Dirty charging contacts—Try cleaning them using warm water and soap, then drying with a soft cloth.
Faulty charging sources (USB port or plug)—Try a different USB port or UL-certified wall charger. We do not recommend using a USB hub.
If these steps do not help with your ring, just reach out to us in support.