Troubleshooting sizing

Motiv Sizes and Ring Orientation

You may notice that Motiv Ring sizes are a little different than traditional ring sizes. There's a flat surface inside the Ring – this is where the heart rate sensor lives. The sensor should rest on the inside of your finger for best performance.

Stuck Ring

If a ring from your Motiv Ring Sizing Set or your Motiv Ring gets stuck on your finger, we recommend using a bit of hand soap and water to remove the ring. Gently twist the ring and pull gently to remove from your finger.

Exchanging sizes

You have 45 days to exchange your Motiv Ring for another ring size. Just reach out to our support team and we’ll get you taken care of.


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