Order Support

Motiv Ring is available now for pre-order in the US. During the pre-order period, we will ship on a first-come, first-served basis and will not charge your card until we ship.

You’re able to purchase additional Motiv Rings when you’re choosing your ring. Just click the + button under your selected single ring while you’re checking out at mymotiv.com/go. We recommend you only add rings if you know the size you want for yourself or the person you are buying for.

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If you lost your Motiv Ring Sizing Set, just let us know. Reach out to our support team and we will look up your redemption code for you.

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If your package just shipped, tracking information may not be available. It could take up to a day for your shipment to enter the USPS system. Check your tracking link again in 24 hours. All Motiv Rings are shipped via Priority Mail and typically take 2 to 3 days to arrive.

If the estimated delivery date for your package has passed, this may be due to an issue with USPS. Please allow an additional day or two for your package to be delivered.

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Occasionally a USPS carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

If possible, check with neighbors or the USPS carrier to ask them about your order. You can also call your local USPS post office and ask about a package addressed to you. Here is a link to find your local USPS office.

Keep in mind that carriers sometimes leave packages in a safe, hidden place like on a side porch, around your garage or behind bushes.

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If you are missing an item from your package, please check the packing list to verify that all the items in your order were in the same shipment. We occasionally split your order into multiple shipments (at no additional cost to you). If you need help, you can contact our support team.

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The Motiv Ring comes with a 45-day satisfaction guarantee. If you are not satisfied with your Motiv Ring for any reason during this time, just reach out to us at support@mymotiv.com and we'll take good care of you. For more information on the Motiv Ring Satisfaction Guarantee, visit us here.



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Thanks for ordering the Motiv Ring. It’s the first wearable you’ll want to keep on, providing a true snapshot of your health. Your Motiv Ring will ship same day if you order weekdays before noon Pacific time, or the next business day if you order after noon Pacific time or on weekends. We will send you a Motiv Sizing Set before we ship your Motiv Ring to help you find your Motiv Size.  The ring sizing set is shipped with a redemption code that is basically a gift card. When you find the size that fits you just enter the redemption code, select the size and color, and we'll priority ship you the ring right away with no additional payment needed. This way we ensure you get the best possible fit.  All orders are shipped USPS Priority Mail which typically takes 1-3 days. We will send you tracking information as soon as your order ships. 

Have questions about your order? We're here to help, just contact us.

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Once you place your order at mymotiv.com you will receive an email confirming your order and you'll receive another email with tracking information once your order ships. Use the tracking link provided to track your package online.

Most packages arrive by the estimated delivery date. If you don't receive your package by the estimated delivery date, please allow an additional day or two for the package to be delivered. 

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When you purchase a Motiv Ring, you will receive your Motiv Ring Sizing Set first. Getting the right fit is important for both comfort and performance. Watch this video to learn more about finding the right fit. After you find your size, choose your ring through the Motiv app or at mymotiv.com/go. Your ring will ship within 1 business day.

Your sizing set and Motiv Ring are both shipped free via USPS Priority mail, which typically takes 1-3 days to arrive.

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Once your order ships, we can't cancel your order. However if you would like to return it for an exchange or refund, please reach out to support@mymotiv.com and we'll take good care of you.

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The Motiv Ring is currently available only at mymotiv.com

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We currently accept all major credit cards, and during preorder we will not charge your card until we ship. Once we begin shipping, your card will be charged right away.

We do not store your credit card information. We have partnered with a service provider that has been authorized to process credit card payments. Your credit card details are sent directly to this partner and never passes through our servers.

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When we begin shipping Motiv Rings, they will only be available on iOS. The good news is we are working now on our Android app and will release Motiv on Android soon after iOS. If you would like to get updates and announcements on our Android release, you can sign up for the Android mailing list.  The Motiv Ring will work on both platforms, it is not necessary to buy an Android-specific Motiv Ring.

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To send a Motiv Ring to someone as a gift, just select the gift option during checkout. You can also add a personalized message to the recipient. Or, if you would like to keep it a surprise, leave the gift email address blank and we won't notify your recipient.

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Thanks to our custom sizing solution, we ensure you’ll have the best Motiv experience with a ring that fits perfectly. A good fit is essential to getting good data, but with seven sizes to choose from and the ability to try sizes out at home, you’ll easily be able to find a size that fits best and gives you the most accurate data possible.

Step 1: Order your Motiv Ring on our website.

Step 2: Your Motiv Sizing Set arrives via USPS Priority Mail just before we ship your ring. Try on the sizing rings for as long as you need.

Step 3: Return to 
mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring arrives via free USPS Priority Mail two days later.

Want to know more? Check out our 
sizing video. If you still have questions about sizing, reach out to the Motiv Support Team via email or via our contact form.

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We chose to focus on the US market at launch to ensure we deliver the best possible consumer experience. Our plan is to add distribution partners over time to help us provide the same level of service in other markets as we do in the US. If you would like to get updates and announcements on our international availability, you can sign up for the international mailing list.

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Your sizing set has a unique Motiv Redemption Code. 

Visit us in the Motiv app or at mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring will arrive two days later.

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When you purchase the Motiv Ring, you will first receive the Motiv Sizing Set, our custom sizing set with sizing rings in all seven Motiv sizes. Once you determine your size, we send you the Motiv Ring right away.

You can share the Motiv Sizing Set with a friend, which includes a $20 off value for the next Motiv Ring purchased with your Sizing Set.

The Motiv Sizing Set is fully recyclable.

Your purchase comes with your Motiv Ring, a USB magnetic keychain charger, an extra USB magnetic charger, and a quick start guide.

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